Abraham Lincoln

The Better Angels of Our Nature

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The upcoming movie about Abraham Lincoln has caused me to think about the things he said and did that made him one of the greatest, if not the greatest, presidents in history. At¬†Lincoln’s¬†Inaugural Address in 1861, with the drums of war beating stronger by the day, he closed his address pleading for everyone to listen […]

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Get Rid of the Customer Service Department

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Customer service is something that every company, regardless of size, should have as a focus, right? I mean, that seems kinda like a ‘no-brainer’ as they say but unfortunately in many of the companies that I deal with on a personal basis customer service is an endangered species. I get so frustrated sometimes that I […]

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