Customer Service

The secret to creating deep customer relationships

by Steve Holt October 25, 2015
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I was frustrated. I had been communicating via email back and forth all day with a tech support rep at the company who makes the product that I wasn’t very happy with. It wouldn’t work and the tech support person was trying to give me possible solutions to remedy the problem. At the end of […]

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Google Hangouts Part 2: 8 Things You Can Use Google Hangouts For

by Steve Holt July 13, 2013
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Part 1 can be found here. I’ve used chat programs for many years… ICQ, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, Windows LIVE Messenger, and Google Talk, just to name a few. Google Hangouts is also a chat program, but it is oh so much more! Google Hangouts is now a full-fledged business tool and […]

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Big Footprint, Small Footprint

by Steve Holt May 20, 2013
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For the past 5 years we have recycled at my house.  I bought some of those big plastic tubs at Walmart and we began to collect the standard stuff… cardboard, glass, cans, plastic, and paper.  Honestly, I didn’t do this out of an overwhelming concern for the environment.  I mean, I don’t like wasting anything […]

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Get Rid of the Customer Service Department

by Steve Holt October 16, 2011
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Customer service is something that every company, regardless of size, should have as a focus, right? I mean, that seems kinda like a ‘no-brainer’ as they say but unfortunately in many of the companies that I deal with on a personal basis customer service is an endangered species. I get so frustrated sometimes that I […]

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Tales From New England: Be The Canary (VIDEO)

by Steve Holt October 8, 2011
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This is the final post in my series of posts called “Tales From New England”. This one is about why all business owners need to be like a canary. You know, that little yellow bird?

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If you suck, social media ain’t gonna help

by Steve Holt November 28, 2010
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We’ve all experienced it. After 30 min. of waiting for your meal the server admits they forgot to give it to the kitchen. You call your cable/phone/internet/credit card/whatever company and they not only don’t help you, they manage to offend you or tick you off in the process. You need help in a store and […]

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