listening

The Art of the Conversation

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I am thoroughly convinced that most people don’t know how to converse with others. ¬†And that’s a shame because I am also convinced that the most successful people in the world are the ones who understand the art of the conversation. I don’t suppose I can place blame too much. ¬†Advances in technology that make […]

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Listen first

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At a conference this past week I was fortunate to speak to lots of great people about their social media outreach. There are many well-intentioned organization/business owners out there who really do want to connect with their customers/constituents using social media, but they don’t know where to start. To me, that’s the easy part and […]

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