success

Providing the Ideal Client Experience

The other day I went to a local business that provides a service. When I entered the lobby the individual behind the desk stood up and shook my hand, smiled, and greeted me. They asked me if I wanted something to drink while I waited and asked me how my day was going. From the […]

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The secret to creating deep customer relationships

I was frustrated. I had been communicating via email back and forth all day with a tech support rep at the company who makes the product that I wasn’t very happy with. It wouldn’t work and the tech support person was trying to give me possible solutions to remedy the problem. At the end of […]

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My most popular post of all-time

I was interviewed a few weeks ago for an article by Marketwired.com about how a person can turn themselves into a ‘brand’. It’s quite an interesting subject and the young man who wrote the article did a good job on the topic. You can read it here in its entirety. A few days after the […]

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Learned Behavior: Recharging Your Batteries

We’ve all been there. Worn out. Tired. Brain fried. Or my dad’s favorite… plumb tuckered out. I’ve been so mentally drained so many times over the past 6 months that sometimes I literally fall into bed at the end of the day and I’m out like a light in 5 minutes. You ever felt like […]

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The Art of the Conversation

I am thoroughly convinced that most people don’t know how to converse with others. And that’s a shame because I am also convinced that the most successful people in the world are the ones who understand the art of the conversation. I don’t suppose I can place blame too much. Advances in technology that make […]

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My 2014 New Year’s Resolution For You (and me)

So my first article of 2014 is about something that is very personal to me. I spent the majority of 2013 in a slump. I can’t sing ‘woe is me’ too loud because alot of people were much worse off than me in 2013. But it was one of those times… maybe you know what […]

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5 Steps To Create Your Social Media Plan

I recently wrote a post about the importance of planning. I have always been a ‘planner’ and so I see the value in creating a plan that can guide you and keep you focused. So now I want to give you the 5 steps you can follow to create your own social media plan that […]

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What 80s Music Taught Me About Business

I had the distinct privilege of going on a trip recently in a vehicle that had SiriusXM radio. I have never ponied up the monthly fee to have it myself, so this was a treat for me. And of course, the first station I went to was 80s on 8, where it stayed the entire […]

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18 Inches

My head told me one thing, and my heart told me another. It was that pivotal moment when you have to decide who will win… your head or your heart. We have all been there, and you can probably chime in with examples from both your personal life and your business. And I’ve made the […]

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The guy with the bright shirts

One of my clients makes candy. Really good candy. The colors of their logo, which has been their logo for around 40 years, are green and pink and are pretty distinctive. And their signature candy is made in those signature colors. A few months ago they showed me their latest venture… the candy bus. They […]

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The sinews of success

I spent some time this past weekend with some successful people. Do you know how to spot success? I guess in some cases you might be able to look at the ‘trappings’ of success… nice cars, big house, lavish vacations… and assume that they are successful at whatever it is they do. But that isn’t […]

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