My Customer Broke Up With Me… and it’s Facebook’s Fault

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It hurts, doesn’t it? You can pretend that you’re fine with it, but I can see through that facade to the hurt inside. When you lose a customer, it just sucks. You take it personally, even if they say it isn’t. Take this conversation into the realm of social media and it’s even more personal. […]

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The 4 Things That Bug Me About Foursquare Users

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You ain’t being fair on Foursquare, are you? So I have been using Foursquare for quite some time, and I must admit, I still love it. I know that constantly ‘checking in’ can get old for some people, but I know that bigger things are coming to Foursquare, so hanging in there right now is […]

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You Can’t Stop, Even If You Want To

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If you get over the hurdle of getting involved in social media, and for small business it is a huge hurdle, then you face the next big problem… not quitting. And that may not be very different than alot of things in life, right? Think about when you first got into Facebook. It was pretty […]

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Creating Change… Are You Really Willing To Lead?

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I recently went to a week-long leadership training event. It was one of those weeks where you are thrown in with a group of strangers and you do leadership activities together, you study leadership, you hear speakers talk about leadership, and you share your opinions and beliefs on leadership. And because the week is about […]

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The 5 Books That Changed My Life

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I had an interesting conversation the other day with some friends of mine. One of them asked the question… “so have any books that you have read recently made a difference in your life?” I initially didn’t think much about the question until some of the people sitting around the table started to name off […]

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If You’re Not Growing, You’re Dying

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Yeah, I’m not the first person to say that, and yeah, it’s still true. Next week I am going to a week-long leadership development institute with people from all over the state of Tennessee. It is gonna be a great week of meeting new friends and having some fun while we learn. But I’ll be […]

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Am I A Renaissance Man?

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I have read several articles in the recent past comparing social media to a modern day Renaissance. And the analogy is so striking, and so true, that I feel compelled to tell the world that yes, I am the new Renaissance Man. For those not familiar with the Renaissance period, allow me to digress just […]

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If You Don’t Have It, Then Everyone Will Know

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I love what I do. For years I heard the trite expression, ‘find something that you love to do and you’ll never work a day in your life’. At least for me, that’s true. I wake up every morning looking forward to going to work and what I am going to accomplish that day. I […]

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My Boss Is An Idiot, So Now What Do I Do?

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Leadership flows downhill.  Well, that’s how it is supposed to be.  Yes, there are instances when the boss is an idiot and the real leaders are somewhere below in the hierarchical tree.  But that is the point of this post in talking about social media strategy. Whether the organization is big or small, if the […]

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Would Jesus be on Facebook?

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I have thought about this often.  For many years I have discussed and listened to the novel idea about whether Jesus would be a democrat or republican in today’s society, and as you can imagine it stirs passion among many.  So I thought, why not place Jesus under the glaring white hot light of that […]

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When times get tough… the tough get on Facebook.

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Let’s face it, small businesses could use some help. I spoke to a relative of mine recently who has been doing pretty good in his business, even during the recent hard times. It took hard work and good planning to keep his head above water the past couple of years, but he did it. He […]

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Get over it… why negative comments can actually be good

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“Somebody might say something really bad about us, and we can’t have that.” That’s what he said to me. I hear this alot. You see, many businesses and organizations are paralyzed by fear that if they get involved in social media that they won’t be able to control the conversation. So they choose not to […]

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The Internet Is Down… So Now What Am I Gonna Do?

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I am lucky enough to work for an employer that basically shuts down for 7-10 days over the Christmas/New Years holiday. So that gives me plenty of time at home during that time to get caught up on all the things that I need to get caught up on like reading, blog posts, writing new […]

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The 3 ‘Big Things’ You Need To Know

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I friend of mine named Don Kermath asked me for a good book suggestion.  Of course, the first thing that came to mind was the best book I have read in at least 5 years, Trust Agents, by Chris Brogan and Julian Smith.  It has greatly influenced how I work and what I invest my […]

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Facebook pages vs Facebook profiles… did you make the right decision??

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Nobody told you, I understand. You thought that you had to create a completely separate Facebook account for your business, so you did. And now you want to create a ‘fan’ page (it’s called a ‘like’ page now) and you don’t know what to do. Well, there are a few things you need to know. […]

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My Foursquare Christmas Wishlist

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I love Foursquare. I love the friendly competition. I love reading the tips at locations that I check into so I can discover things that perhaps I didn’t know about that place. I am proud to be mayor of so many places.  And I love the badges, of course! But there is also another side […]

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10 Things Your Business Needs To Do On Facebook Right Now

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NOTE: the information in this post is accurate as of 12/6/2010. But since Facebook keeps changing things so fast, when you read this it might be inaccurate. Thanks. Have you watched any TV commercials lately?  I know, with TIVO and DVRs becoming commonplace, you might not have.  But if you watch TV commercials you will […]

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If you suck, social media ain’t gonna help

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We’ve all experienced it. After 30 min. of waiting for your meal the server admits they forgot to give it to the kitchen. You call your cable/phone/internet/credit card/whatever company and they not only don’t help you, they manage to offend you or tick you off in the process. You need help in a store and […]

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It’s not about the media, it’s about the social

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This has been the defining belief in my work for some time… “It’s not about the media, it’s about the social”. if you don’t understand this, then you will lose your way down this road of social media. You can’t focus on the technology or you’ll lose focus on what is really important. I have […]

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Overwhelmed and Overcome: Technology Saturation & the Coming Crisis

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Article first published as Overwhelmed and Overcome: Technology Saturation & the Coming Crisis on Technorati. I slept lousy last night.  In fact, millions of Americans slept lousy last night.  How do I know?  I’ve seen the studies, I’ve talked to my friends, I’ve read the Facebook posts from the middle of the night, and I’ve […]

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